MyIntent Return and Replacement Policy
Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order. Returns for reasons other than defect or damage – including refusals and/or cancellations while in transit will not be accepted. Returns must be received within 30 calendar days or the return authorization will be canceled. Upwards Life does not cover shipping costs for returned items or refund for original shipping cost.
Damaged/Defective Items: Upwards Life MyIntent items are hand-made – each unit inevitably reflecting inherent uniqueness. Customers can expect that no two items will look exactly the same. Great effort is expended on packaging design intended to protect product during handling. Additionally, warehouse personnel receive ongoing carton-packing training to minimize the risk of damage during shipment. In the rare event damaged, defective or incorrect items are received, Upwards Life will extend a full credit. Upwards Life asks that any damage be reported within 14 days of receipt. Upwards Life does require pre-authorization of returns. To ensure proper replacement, please be sure to include photographic evidence of all damaged items and original packing slip. If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece. Please email us at firstname.lastname@example.org with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for misspelling and wrong product. Preference for spacing or alignment is not considered defective. Once an order is placed we are unable to change your word. All of our pieces are custom made with in 1-2 days of placing the order. Please be sure of your word of intent before placing your order. Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.